Monday, February 18, 2008

Delta/NW Merger

In various media, the rumors of a DL/NW merger grows. Having traveled on both quite a bit in the last twelve months, here are some ideas about what could best be taken from each side of the fence.
From Delta the NorthWest staff can learn how to treat their high mileage flyers, as well as an overall approach to all passengers. Also, NW needs to upgrade the interior of their aircraft, Delta is far superior, and probably the best amongst the large full service airlines.
On the other hand, I hope that Delta will change the Crown rooms into the WorldClub format. This would mean better snacks and free Internet access.

Hopefully, someone at Delta, with clout, will read this so that, if the merger goes ahead, both sides AND us, the traveling public, will get the best from the merger.

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