After a three week road trip in our RV, it is a little difficult to get back into the rhythm of regular travel. But it is nice to see that not much has changed. After my good experiences with NWA, I was disappointed this week.
A few weeks ago, a delayed flight resulted in a missed connection. In fact the delayed flight arrived at the gate 10 minutes before the published departure of the connecting flight. But we were told, and there were at least seven others passengers trying to make the same connection, that we could not make the flight.
Surprise, surprise this Sunday, when my flight from MSP to YWG was delayed. The reason given for the delay? "Awaiting incoming delayed passengers". What I wonder, is why they had not this a few weeks earlier, and saved themselves eight hotel nights, dinners, breakfasts and a bunch of unhappy customers.
Thursday, August 9, 2007
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